Deductions
Validate every deduction. Recover what’s yours.
Every short-pay becomes a structured, owned case.
Donnerstag turns each customer deduction into a managed case with the reason, financial impact, supporting evidence, owner and next action already connected, then carries it through to a documented outcome.
Part of Accounts Receivable · see the full AR operation
Open claims, ranked by what is at stake.
Each claim carries its reason code, linked invoice, evidence and owner, so priority follows the money.
Running
Deduction
Reason
Amount
Status
Valid
Recovered
Disputed
Evidence due
Valid
Capture, categorize, evidence.
Every deduction arrives with the context needed to decide it, rather than as a bare short-payment.
01
Capture the claim
Connect the deduction to the invoice, payment, remittance and agreements behind it, so the full context arrives with the case.
02
Categorize by reason
Classify each claim against your reason codes so the right resolution path applies. Shortage, pricing, promotion, damaged goods, trade allowance, unauthorized.
03
Attach the evidence
Proof of delivery, contracts, rate cards and correspondence stay connected to the claim and the decision it supports.
What deduction management runs on every claim.
Claims are captured with their backup, classified by reason, and validated against the agreement before anyone opens a case.
Track the amount
Every case carries its deducted and recoverable value, so the worklist is always prioritized by exposure.
Own and assign
Assign responsibility, manage status and keep the next action visible on the case.
Escalate on rule
Route unresolved claims onward when they cross an age or value threshold in your policy.
Resolve in place
Post, challenge, recover or write off inside the case, with no separate dispute workflow to open.
Request evidence
Ask the customer or an internal owner for the document the claim needs, tracked to a due date.
Record the outcome
Keep the reason, decision, approver and evidence attached to every resolved claim.
Classified against your reason codes.
Deductions arrive typed and quantified, with the evidence needed to decide already attached.
Shortage
Goods not received
The customer claims a quantity shortfall against what was invoiced and shipped.
Resolution:
Check proof of delivery, then post or challenge with the POD attached.
Pricing
Off-contract rate
The customer paid a different price than the invoice, citing an agreed rate.
Resolution:
Compare against the contract and rate card, then resolve on the evidence.
Promotion
Trade allowance
The deduction claims a promotional or trade allowance against the invoice.
Resolution:
Validate against agreed terms and post the valid portion.
Damaged
Damaged on arrival
The customer deducts for goods damaged in transit or on delivery.
Resolution:
Attach the claim evidence and route per your damage policy.
Post what’s valid. Pursue what isn’t.
Select an action to see what it does, and the authority it runs under.
01
Capture
Link the claim to invoice, payment and agreement.
02
Classify
Apply the reason code that sets the path.
03
Evidence
Attach POD, contract and correspondence.
04
Decide
Post what is valid, challenge what is not.
05
Recover
Pursue the balance until money returns.
Ways to resolve a deduction
See the whole book. Drill to any claim.
An overview of deductions at operation level, then open to the claim, reason code and evidence behind every figure.
Running
Deduction
Reason
Amount
Status
Valid
Recovered
Disputed
Evidence due
Valid
Keep every claim visible.
Know what is open, why, and what happens next.
What is claimed?
The affected payment and invoice.
Why is it deducted?
The reason code and applicable rule.
How much is at stake?
The deducted and recoverable amount.
What supports it?
Proof of delivery, contracts and remittance.
Who owns it?
The responsible analyst or workflow.
How did it end?
Recovered, posted, corrected or written off.
What deduction management gains
Unworked claims are written off by default. These are the outcomes the operation is built to produce.
Recover more valid claims
Make it practical to pursue deductions that were previously conceded because investigation took too much manual effort.
Separate valid from invalid
Post valid trade claims and challenge invalid ones, each with the supporting evidence behind the decision.
Faster, owned resolution
Every claim carries a reason, owner, evidence and next action, so nothing stalls between teams and inboxes.
Fewer write-offs by default
Deductions are worked to a decision rather than absorbed because no one had time to investigate.
Cleaner AR
Applied cash and resolved claims keep the ledger current and the aged balance meaningful.
Traceable recovery
Every recovered or written-off amount traces back to the individual claim and the evidence that supported it.
Overdue balances feed dunning.
What stays open past due flows into an approved dunning cadence, so the aging tail is worked, not just watched.